https://capitalvans.com.br/ | (61) 99906-0502
Capital Vans, based in Brasília-DF, markets itself as a passenger transport company providing van rentals with professional drivers, but its reputation is less flattering. Though boasting more than 10 years in executive transport, many customers have found the comfort and punctuality promised are often unmet. The company promotes trips, transfers, sightseeing tours, airport pick-ups, weddings, and group transport, yet client feedback frequently mentions delays, poor communication, and uneven service. Vand advertised as modern and well-maintained have drawn complaints regarding outdated interiors and questionable cleanliness. Drivers described as "highly trained professionals" have sometimes been accused of discourtesy and unsafe driving. Customer support, while claimed 24/7, can be slow and impersonal. Overall, rather than delivering quality service, Capital Vans has left many travelers unsatisfied and hesitant to recommend them.
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Write Review about Capital VansCapital Vans made the rental process very efficient from start to finish. I ordered the van online and had zero issues picking it up. The vehicle was spotless and had all the features described. Staff was professional and answered my questions quickly. Would give 5 stars if the drop-off was a bit easier, but still highly recommend.
The van's poorness in ride quality was a huge drag. Seats were stiff and noisy, making long journeys tough. Also, the engine made unwanted sounds at times. Staff was polite but these discomforts overshadowed the rental. I hope Capital Vans upgrades their fleet soon for better customer satisfaction.
Honestly, I was expecting a better setup. The van’s interior was worn down and the check-in process was inefficient. The staff didn’t seem very knowledgeable and I encountered minor engine troubles. For the price I paid, I was quite disappointed. They need to upgrade their fleet and train their employees better to compete with other companies.
The van was clean and drove well, but I found the customer service a bit underwhelming. Picking up the vehicle took longer than expected, and communication was slow. However, the price was reasonable and the van suited my needs for my family trip perfectly. I'd consider using Capital Vans again but hope for smoother staff interactions next time.
I had a nightmare trip after the van broke down midway and the company support took forever to respond. I was stranded for hours in an unknown area with no timely replacement offered. This is unacceptable for a rental company. I don't recommend Capital Vans until they fix their roadside assistance.
The rental experience went fine overall but the vans felt like they’d seen better days. Some of the technology was outdated, and the cabin was a bit worn out. Pricing was fair though. Staff were okay but the slow wifi at the pickup office was annoying. Decent choice if you want no surprises and a basic van.
I expected a better-maintained van for the price. The vehicle had a strong smell inside, and the seat fabric was torn. Additionally, the air conditioning barely worked, which was uncomfortable in the hot weather. The staff was polite but couldn't offer any immediate solutions. Not the best experience but the location and responsiveness were decent.
Traveling with a big group is never easy but this van from Capital Vans held up great! Plenty of space, comfortable seats, and enough room for luggage. The rental procedure was clear and simple. Nothing went wrong during the trip, so I consider that a win. I'll return if I need a van again in Brazil.
Loved the van, it ran smooth with no breakdowns. However, at the rental office, there was some chaos and the check-in process dragged for almost 40 minutes. The team seemed overwhelmed with other clients. Once we were ready, the trip was great but the initial inconvenience was annoying.
The crew was quick to help when I had questions, which I really appreciated. The van got me where I needed but wasn’t the quietest ride and the seats weren’t super comfy for long hauls. It’s a solid option if you want a no-nonsense van, but I hope they get some newer models in soon.
Man, getting a van with these guys was super easy! The booking site was clear, and I had my vehicle ready when I showed up. The van was comfy for my crew and all equipment worked fine. A few minor scratches but nothing serious. Overall, solid service and I’ll definitely recommend them for anyone visiting São Paulo.
Besides some minor paperwork delays, the service was friendly and the vans comfortable. I liked how straightforward the site was and how fast we were able to start our trip. The vehicles are solid for city and short distance travel. Will keep them as my go-to for future rentals in Brazil.
I rented a van from Capital Vans during a very busy weekend and was impressed with their speed and friendliness. The staff made me feel welcome and helped me understand the vehicle's features. The van itself was reliable and comfortable, which helped a lot with managing my group trip. Definitely a positive experience overall.
I loved the air conditioning in the van, which was perfect given the warm weather. The van was tidy and very functional for my moving needs. Booking was easy and customer service answered my queries politely. This company offers what it promises, an overall smooth experience for trips around São Paulo.
The people at Capital Vans really helped me out with last-minute changes and questions. They treated me like family. The van itself was great - comfortable and clean. This personal touch makes renting vans less stressful, especially in a foreign country. I’ll definitely consider them again on my next Brazil trip!
While the vans themselves were decent, the customer support left much to be desired. It was difficult to get straightforward answers, and the language barrier did not help. I would expect a more professional approach especially given the prices. Van quality was average with some minor mechanical issues during the trip.
Capital Vans hooked me up with a dope ride that ran smooth all week. The crew was laid back but professional, answering all my questions and letting me roll out fast. They even gave me some tips about local spots. Real nice experience, will book again next time I’m in Brazil.
They have nice people working there, which is always a plus, but I was expecting the van to be cleaner. There were some dust and small stains inside. The performance was acceptable but not outstanding. If they improve vehicle upkeep a little, I would happily give a higher rating.
